Deck
Pilote automatique
Wind Instruments
15m Mooring Lines 20 mm
Floating Mooring Line
Deck Compass
Boat Hook
Windex
Gangway
Moteur hors-bord
Anchor Windlass
Swimming Ladder
Horse Shoe Buoy with floating light
Coussins de cockpit
Life Raft
Annexe
Anchor with 50m rope & chain
Speed Log
8x Fenders & 1x Globular Fender
Cockpit Shower Water Supply
Emergency Tiller
Safety
Epirb
Flares
Axe
Emergency Navigational lights
Radar Reflector
Wire Cutter
First Aid Kit
Electric Bilge Pump / Floor Bilge
Life Jackets / 10 pcs Adult & 2 infancts/children
Safety Harness
Fire Extinguishers
VHF
Fog Horn
Black Ball and Triangle
Linen
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Pillows 2 pcs for each bed
Bed Linen 1 set for each bed
Galley
Réfrigérateur: Electric Fridge
Gas Stove
Machine à café
Fully equipped galley (Crockery/Cutlery/Utensils)
Filter Coffee Pot
Extras
Power supply-ONLY FOR small Loads
Boat documents and manuals
Greek Water Pilot /Chart Table
Inverter: Inverter 12-220 V for constant 220 V
Entertainment
Wi-Fi et Internet: Wi-Fi Internet router
Radio-Lecteur CD: Radio / CD-USB Player
Sails
Bimini
Capote de roof
Services supplémentaires
Services supplémentaires, pour lesquelles le paiement doit être effectué directement dans la marine au moment de l’embarquement.
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obligatoire
190€
Caution: payable sur place par carte de crédit ou en espèces
Remboursable
2000€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
En option
190€ pour le jour
One way Lavrion -Santorini
En option
850€
Fishing equipment
En option
70€ par semaine
Early embarkation (by 14:00)
En option
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
En option
140€
Afficher tous les services supplémentaires
End cleaning
En option
170€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
En option
600€
SUP
En option
140€ par semaine
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
En option
350€
Automatic life jackets per person
En option
30€ par semaine par personne
Railing net (Safety net) + kid's life jackets
En option
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
En option
100€
Extra bedlinen/towel set per person
En option
10€ par personne
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
En option
80€
Pet on board
En option
120€
Unlimited Wi-Fi
En option
50€
Yacht Provisioning
En option
40€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
En option
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
En option
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Le dépôt est assuré en cas de perte ou de dommage du bateau loué
plus de détails.
Peut ne pas être disponible pour tous les pays de résidence.
En option
à partir de 77.86€
Assurance des frais d’annulation de voyage
L’annulation de la réservation est couvert en cas de maladie soudaine, la blessure du capitaine ou d'un membre d’équipage
plus de détails.
Peut ne pas être disponible pour tous les pays de résidence.
En option
à partir de 175.72€
Avis sur le Bateau (1)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
La Société d'affrètement a répondu à cet avis
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
Avis sur le Propriétaire (3)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
La Société d'affrètement a répondu à cet avis
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La Société d'affrètement a répondu à cet avis
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La Société d'affrètement a répondu à cet avis
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
Où est le bateau?
La météo Lavrio
La météo Lavrio
Août est le mois le plus chaud en Lavrio avec une température moyenne de 29°C (84°F) et le mois le plus froid est Janvier a 10°C (50°F). Le mois où la mer est plus chaude est Août quand la température de la mer est 25°C (45°F).
Températures annuelles moyennes en Lavrio
Le tableau suivant montre les températures maximales et minimales pour chaque mois de l’année. Vous pouvez voir aussi la température moyenne de la surface de la mer.
Jan
Fév
Mar
Avr
Mai
Jui
Jul
Aoû
Sep
Oct
Nov
Déc
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Maximum C°
Minimum C°
Mer C°
Sélectionnez la date de départ
Date de départ
La durée
7 jours
Entrez une date de départ pour découvrir les prix
Disponibilité confirmée
La disponibilité et le prix de ce bateau sont mis à jour. Il est possible de réserver immédiatement.
Deck
Pilote automatique
Wind Instruments
15m Mooring Lines 20 mm
Floating Mooring Line
Deck Compass
Boat Hook
Windex
Gangway
Moteur hors-bord
Anchor Windlass
Swimming Ladder
Horse Shoe Buoy with floating light
Coussins de cockpit
Life Raft
Annexe
Anchor with 50m rope & chain
Speed Log
8x Fenders & 1x Globular Fender
Cockpit Shower Water Supply
Emergency Tiller
Safety
Epirb
Flares
Axe
Emergency Navigational lights
Radar Reflector
Wire Cutter
First Aid Kit
Electric Bilge Pump / Floor Bilge
Life Jackets / 10 pcs Adult & 2 infancts/children
Safety Harness
Fire Extinguishers
VHF
Fog Horn
Black Ball and Triangle
Linen
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Pillows 2 pcs for each bed
Bed Linen 1 set for each bed
Galley
Réfrigérateur: Electric Fridge
Gas Stove
Machine à café
Fully equipped galley (Crockery/Cutlery/Utensils)
Filter Coffee Pot
Extras
Power supply-ONLY FOR small Loads
Boat documents and manuals
Greek Water Pilot /Chart Table
Inverter: Inverter 12-220 V for constant 220 V
Entertainment
Wi-Fi et Internet: Wi-Fi Internet router
Radio-Lecteur CD: Radio / CD-USB Player
Sails
Bimini
Capote de roof
Services supplémentaires
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obligatoire
190€
Caution
Remboursable
: payable sur place par carte de crédit ou en espèces
2000€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
En option
pour le jour
190€
One way Lavrion -Santorini
En option
850€
Fishing equipment
En option
par semaine
70€
Early embarkation (by 14:00)
En option
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
En option
140€
Afficher tous les services supplémentaires
End cleaning
En option
170€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
En option
600€
SUP
En option
par semaine
140€
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
En option
350€
Automatic life jackets per person
En option
par semaine par personne
30€
Railing net (Safety net) + kid's life jackets
En option
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
En option
100€
Extra bedlinen/towel set per person
En option
par personne
10€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
En option
80€
Pet on board
En option
120€
Unlimited Wi-Fi
En option
50€
Yacht Provisioning
En option
40€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
En option
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
En option
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
En option
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
En option
60€
Assure tes vacances
Assurance Caution
Le dépôt est assuré en cas de perte ou de dommage du bateau loué
plus de détails.
Peut ne pas être disponible pour tous les pays de résidence.
(En option)
à partir de 77.86€
Assurance des frais d’annulation de voyage
L’annulation de la réservation est couvert en cas de maladie soudaine, la blessure du capitaine ou d'un membre d’équipage
plus de détails.
Peut ne pas être disponible pour tous les pays de résidence.
(En option)
à partir de 175.72€
Avis sur le Loueur
Acceptation du fournisseur
Comment Embarquer /débarquer(check-in/out)
Assistance à la navigation
2 personnes recommandent ce propriétaire
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
La Société d'affrètement a répondu à cet avis
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La Société d'affrètement a répondu à cet avis
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La Société d'affrètement a répondu à cet avis
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
Où est le bateau?
La météo Lavrio
La météo Lavrio
Jan
Fév
Mar
Avr
Mai
Jui
Jul
Aoû
Sep
Oct
Nov
Déc
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Maximum C°
Minimum C°
Mer C°
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Date de départ
La durée
7 jours
Entrez une date de départ pour découvrir les prix
Disponibilité confirmée
La disponibilité et le prix de ce bateau sont mis à jour. Il est possible de réserver immédiatement.
Année 
Moteur 
Cabines 
Tirant d'eau 
Couchettes 
Longueur 
Type de grand-voile 
Salles de bains 
Réservoir d'eau 
Position 
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.